Canada Life Insurance Phone Number – Official Contact Guide

Need to call Canada Life but not sure which number to dial? With several departments and a merger under Great-West Lifeco, finding the right contact can be a hassle. This guide pulls together the official toll-free numbers, hours, and online tools so you can get through quickly—whether you’re checking a policy, filing a claim, or managing your pension.

Parent company: Great-West Lifeco ·
Official contact page: canadalife.com/contact-us ·
Mobile app: My Canada Life at Work

Eight contact channels, one common thread: Canada Life groups most service lines under a few toll-free numbers, but the right one depends on whether you’re calling about group benefits, retirement, or a government health plan.

The implication: one company, but many doors. Dial the wrong one and you may be redirected; knowing your specific plan line saves time.

How do I contact Canada Life Canada?

What is the Canada Life toll-free number?

There’s no single “Canada Life” toll-free number for everything. The most-used general number for group benefits and plan member support is 1-888-222-0775, available weekdays 8 a.m.–8 p.m. ET — Canada Life (official benefits portal). For health and dental claims, call 1-800-957-9777 — same source.

Does Canada Life have 24-hour customer service?

Standard service lines operate weekdays only. However, out-of-country emergency assistance runs 24/7: inside Canada/US call 1-855-222-4051 (toll-free) or collect at 1-204-946-2577 from other countries — Canada Life welcome document (group benefits provider).

Canada Life head office phone number

Canada Life’s corporate office is in Toronto. For business inquiries, visit the official contact page at Canada Life (official corporate site) — no direct phone number is published there for general public calls.

Canada Life insurance phone number Toronto

Toronto-based policyholders can use the same toll-free numbers listed above. The group benefits line 1-888-222-0775 works from anywhere in Canada. For in-person service, the head office is at 100 King Street West, Toronto, but the contact page recommends phone or online first — Canada Life (official corporate site).

Canada Life International contact number

International clients (non-residents) should use the Canada Life International contact: collect calls to 1-431-489-4064 for PSHCP-related issues — Government of Canada (official benefit plan contact). For out-of-country claims, see the international emergency numbers above.

What company took over Canada Life?

Is London Life now Canada Life?

Yes. London Life, along with Great-West Life, was merged into the Canada Life brand as part of a consolidation by parent company Great-West Lifeco. Today, former London Life policyholders now access their plans through Canada Life channels — Canada Life (official corporate site).

What is the new name for Canada Life?

The company name remains Canada Life. While some products were rebranded under the Canada Life banner (replacing Great-West Life and London Life), the legal entity and the brand you call are still Canada Life — Canada Life (official corporate site).

The pattern: a three‑way merger creates one brand, but legacy policy numbers and plan types still determine which phone number you need.

How do I check my Canada Life policy?

Can I check my life insurance policy online?

Yes. Canada Life offers two online portals: GRS Access for group retirement and savings, and My Canada Life at Work for benefits and coverage. Log in at Canada Life (official benefits portal) or through the mobile app.

How do I find my policy number?

Your policy number appears on your original contract, annual statements, or any correspondence from Canada Life. If you can’t find it, call the group benefits line at 1-888-222-0775 — have your SIN and date of birth ready for verification — Canada Life (official benefits portal).

Is my old life insurance policy worth anything?

It depends on the type. Permanent life insurance policies may have accumulated cash value. Term policies typically have no cash value after the term ends. Contact Canada Life at 1-888-222-0775 to request a policy review — they will check if the policy is still active and what surrender value, if any, exists — Canada Life (official benefits portal).

Can I access Canada Life on my phone?

What is the My Canada Life at Work app?

My Canada Life at Work is the official mobile app for plan members. It lets you view benefits, check coverage, find contact information, and manage claims on the go — Canada Life (official corporate site).

What features does the mobile app offer?

• View benefit balances and coverage details
• Access digital ID cards
• Submit and track claims
• Find quick contacts for your specific plan

— Canada Life (official corporate site)

How do I download the app?

Search “My Canada Life at Work” in the Apple App Store or Google Play Store. Download is free. After installing, log in with your existing GRS Access or plan member credentials — Canada Life (official corporate site).

The trade-off: the app is convenient for checking benefits, but for complex claims or policy changes, a phone call may still be faster.

Is my old life insurance policy worth anything?

How do I find the value of an old policy?

Call Canada Life’s group benefits line at 1-888-222-0775 and request a policy review. They will check the policy type, status, and any accumulated cash value — Canada Life (official benefits portal). For policies older than 10 years, ask for an in‑force illustration.

Can I cash out an old Canada Life policy?

Only if the policy has cash surrender value. Permanent life policies (whole life, universal life) may allow surrender for cash. Term policies usually do not. Call Canada Life to confirm eligibility and any surrender charges — Canada Life (official benefits portal).

What factors affect the value?

• Policy type: Permanent vs. term
• Age of policy: Newer policies have less cash accumulation
• Loan/withdrawal history: Outstanding loans reduce net value
• Premium payment status: Lapsed policies may have zero value

— Canada Life (official benefits portal)

Steps to contact Canada Life efficiently

1. Identify your plan type: Group benefits, retirement, PSHCP/PDSP, or individual insurance.
2. Choose the correct number: Use the table above to match your plan with the right toll‑free line.
3. Have your policy number ready: Found on your contract or card—or call and ask for it.
4. Call during business hours: Most lines are open weekdays 8 a.m.–8 p.m. ET (or 5 p.m. local for PSHCP).
5. Use the mobile app for quick tasks: Check balances, view ID cards, and find contacts without waiting on hold.
6. For emergencies outside Canada: Dial the 24/7 medical assistance numbers listed above.

For policyholders in Canada, the decision is clear: use the number for your specific plan, call during business hours, and keep your policy number handy. For those with old policies, a single call can determine whether you’re sitting on hidden value or a lapsed contract.

Frequently asked questions